Guidebook: Kirkwood

Address 🏠
The Kirkwood
400 Walnut Street
Des Moines, Iowa 50309

Parking & Garage (Select Units) 🚗
When you arrive, GPS will lead you to the front of the building at Walnut Street & 4th Street.  At the entrance to the building, there will be a callbox with a keypad.  At the callbox, enter the code that you'll receive on the morning of your arrival.  Once unlocked, proceed to the elevators (also behind a locked door, but unlocked concurrently with the building door) and go to your floor.  At the unit door, enter the code (provided the evening prior to your arrival) into the keypad.

Click here for a short clip on accessing the building exterior doors.

Bluetooth Speaker 📣
A bluetooth speaker is available for your use during your stay!

Click here for instructions.

Booster Seat 👶🏽
In the kitchen cabinet, there is a booster seat/high chair.

Check-Out Instructions 👋🏽
On the evening prior to your departure, you will receive the check-out instructions automatically through your booking platform.

Check-out is at 10AM, unless you’ve arranged for a late check out.

Cleaning 🧹
Basic cleaning supplies are located under the kitchen sink.  Bathroom specific cleaning supplies are located in the bathroom.  There is a mop and vacuum in the laundry area.  The cleaning pads for the mop are located under the kitchen sink and can be used in the washer/dryer.

Dogs 🐶
There is also a provided black towel to use for muddy paws.


Door Lock 🔑
At the front door to the unit, there is a keypad above the door handle.  The entry code is provided in your check-in message.

To unlock, simply enter the code and press the last icon on the right to confirm/submit.  To lock, you can repeat the same process or hold the confirm/submit button for a few seconds. The door will lock automatically after 30 seconds.  In the event the door cannot lock, it will beep alerting you.  Batteries are changed regularly, however, if you notice a flashing red circle on the keypad, please send a message to ensure you do not get locked out.

Click here for a short video.

You will also be provided with an access fob that is needed to access the attached garage (select units), fitness center, skywalk and more.  This fob will also unlock the building exterior doors.

Click here for a short video.

Emergencies 🚑
For fire, police or emergency services, call 911.  For routine maintenance (non-emergency / non-life threatening), please send a message through your booking platform.

There is a fire extinguisher and a first aid kit in the kitchen.

Folding Wagon 🛒
Feel free to use the folding wagon/cart located in the laundry area during your stay. It’s there to make unloading and errands a little easier.

Furniture 🪑
If you’re staying long-term and wish to rearrange the furniture, you’re welcome to do so.  Before checking out, please return everything to its original place.

Hair Dryer 💇🏽
In the bathroom, there is a hair dryer with attachments.

Heating and Cooling 😎
The thermostat is located on the wall in the entry. Feel free to adjust to your liking.  During vacancy, it may be set to conserve energy, so don't hesitate to make changes as needed.

Internet 💻
Wireless internet is provided throughout the unit.  On the refrigerator there will be a magnet with a QR code to scan with your device.  The network name and password are also provided for manual entry as well as in your check-in instructions.

If you experience any issues, please reach out; we're happy to troubleshoot.

There is also wireless internet setup in the building lobby.

The password is: Kirkwood2024!

Laundry 🧺
Laundry soap, stain remover, iron, ironing board and a drying rack, are provided in the unit.

Make-Up Towels 💄
Please only use the specifically marked towels for removing makeup.

Nearby Hospitals 🏥
Mercy West Lakes
‍1755 59th Place
West Des Moines, Iowa 50266
515-358-8000

Methodist West
166 60th Street
West Des Moines, Iowa 50266
515-343-1000

Mercy Medical Center
1111 6th Avenue
Des Moines, Iowa 50314
515-247-3121

No Smoking 🚭
The entire property is 100% smoke free, which includes on the garage and lobby. Any smoking should take place off property (sidewalk perimeter).  Evidence (including odor) of smoking ANY substances will incur at minimum a $500 fee.

Pack ‘N Play 🍼
A pack ‘n play is provided for you to use and is located in the bedroom closet.

Sleeper Sofa Linens 🛏️
The sleeper sofa is inoperable (select units), however, there is a tote in the bedroom closet for an additional sleeping space (air mattress, sheets, pillows, blanket, etc).

Tool Kit 🧰
For your convenience, a tool kit is available during your stay.  You’ll find it in the cabinet above the microwave, on the right side.

Trash & Recycling 🗑️
Please bag all trash/recycling securely and use the trash chute located in the closet directly across from the unit front door in the hallway.

TV 📺
When you arrive, input your check-out date on the TV's to automatically be signed out once you depart.  Sometimes the TV will disconnect from wi-fi.  To reconnect, press the *, then select “Network Settings” and re-connect using the provided wireless network and password.

For instructions on using the remote, please click here.

Download the free Roku app and control with your mobile device.

Umbrella ☂️
For your convenience, there is an umbrella you can use during your stay. You’ll find it mounted on the wall behind the laundry room door.

Unit Access 👤
If anyone needs to access the unit during your stay for routine maintenance or any other reason, you’ll be notified in advance.