Address 🏠

8350 Cascade Avenue
West Des Moines, Iowa 50266

For a property map, please click here.

Arrival, Parking & Garage 🚗

There is a large map at each entrance into the community.  Your building and unit number will be indicated on your check-in message.  Once you've located your building, park in any available spot.

You may only park in front of the garage reserved for your specific unit, which will be provided in your check-in instructions.  The garage is a "standard size" and may not accommodate certain vehicles (oversized, modified, etc).

Please ensure any remotes/openers are returned upon checkout, as there is a $100 fee if not returned.

Fobs 🔑

In the unit, there will be an electronic key fob.  This is needed to access the fitness center, clubhouse and the pool.  This fob will also unlock your building exterior doors.

Trash & Recycling 🗑️

In your garage, there is a container for recycling and a container for the trash.  Trash is collected every Friday and recycling is collected every other Tuesday.  This schedule may be altered due to holidays, inclement weather, etc.  Please ensure the bin is placed away from the building/garage to ensure proper collection.

Seasonally, on the first Saturday of each month, the trash bin is cleaned/serviced by a third party vendor.  Please ensure the bin is outside the garage for service.

Click here for the most up to date schedule.

TV 📺

When you arrive, input your check-out date on the TV to automatically be signed out once you depart.  Sometimes the TV will disconnect from wi-fi.  To reconnect, press the *, then select “Network Settings” and re-connect using the provided wireless network and password.

For instructions on using the remote, please click here.

Download the free Roku app and control with your mobile device.

Internet 💻

Wireless internet is provided throughout your unit as well as in the clubhouse.  On the refrigerator there will be a magnet with a QR code to scan with your device.  The network name and password are also provided for manual entry as well as in your check-in instructions.

If you experience any issues, please reach out so we can troubleshoot.

Emergencies 🚑

For fire, police or emergency services, call 911.  For routine maintenance (non-emergency / non-life threatening), please send a message through your booking platform.

There is a fire extinguisher and a first aid kit in the kitchen.

Nearby Hospitals 🏥

Mercy West Lakes
‍1755 59th Place
West Des Moines, Iowa 50266
515-358-8000

Methodist West
166 60th Street
West Des Moines, Iowa 50266
515-343-1000

Mercy Medical Center
1111 6th Avenue
Des Moines, Iowa 50314
515-247-3121

Personnel 👤

The property has onsite management and maintenance personnel, however to streamline communication please only communicate through your booking platform.  There may be instances that maintenance may need to access the unit during your stay, however, you will be notified in advance.  Submitting a service request during your stay, will allow maintenance access if necessary.

Mail, Packages and Deliveries 👤

The post office has been instructed to deliver everything “as addressed.”

Most packages will be delivered directly to your unit door.  Occasionally, packages are left at the building entry door.  On rare occasions, packages are delivered to the clubhouse.

The mail key and your specific unit’s mailbox # are located on the inside door of the cabinet above the microwave on the left side.  Please ensure the mail key is in the unit upon checkout, as there is a $100 charge if not returned.

Callbox 🚪

The outside callbox is only used for entry into the building.  The code will be provided in your check-in message sent on the morning of your arrival.

Grill* 🔥

In select units, there is a gas grill on the patio/balcony.  In the kitchen, there are grill tools provided as well.  Propane is provided from Memorial Day to Labor Day.  When not in use, please ensure the gas is turned off and the cover is in place.  As a courtesy to other guests, please ensure the grill is cleaned after every use.

For operation instructions, please click here.

Door Lock 🔑

At the front door to the unit, there is a keypad above the door handle.  The entry code is provided in your check-in message.

To unlock, simply enter the code and press the last icon on the right to confirm/submit.  To lock, you can repeat the same process or hold the confirm/submit button for a few seconds. The door will lock automatically after 30 seconds.  In the event the door cannot lock, it will beep alerting you.

Batteries are changed regularly, however, if you notice a flashing red circle on the keypad, please send a message to ensure you do not get locked out.

Heating and Cooling 😎

The thermostat is located on the wall next to the TV in the living room.  Each unit has central air conditioning and heating for you to adjust the temperature to your preference. During vacancy, the thermostat may be adjusted to conserve energy.

Umbrella ☂️

For your convenience, an umbrella is available during your stay. You’ll find it mounted on the wall in the utility closet.

Bluetooth Speaker 🔊

A bluetooth speaker is available for your use during your stay!

Click here for instructions.

Tool Kit 🧰

For your convenience, a tool kit is available during your stay.  You’ll find it in the cabinet above the microwave, on the right side.

Pool Towels 🏊🏽

Pool towels are provided between Memorial Day and Labor Day.

Pack ‘N Play 🍼

A pack ‘n play is provided for you to use and is located in the bedroom closet.

Booster Seat 👶🏽

In the kitchen cabinet, there is a booster seat/high chair.

Laundry 🧺

The instructions to use the washer and dryer are located on each machine.  Laundry soap, stain remover, iron, ironing board and a drying rack, are provided in the unit.

Cleaning 🧹

Basic cleaning supplies are located under the kitchen sink.  Bathroom specific cleaning supplies are located in the bathroom.  In the utility closet, there is a mop, vacuum and shovel (seasonally).  The cleaning pads for the mop are located under the kitchen sink and can be used in the washer/dryer.

Hair Dryer 💇🏽

In the bathroom, there is a hair dryer with attachments.

Make-Up Towels 💄

Please only use the specifically marked towels for removing makeup.

Dogs 🐶

There is a fenced dog park area located on the east side of the community.  There is also a provided black towel to use for muddy paws.

Patio/Balcony ☀️

Outdoor seating, as well as a small table are provided on the patio/balcony.

There are also string lights that you can turn off/on by unplugging.

No Smoking 🚭

The entire community is 100% smoke free, which includes on the patio/balcony.  Any smoking should take place outside the community grounds (sidewalk perimeter).  Evidence (including odor) of smoking ANY substances inside the unit, or on the patio/balcony, will incur at minimum a $500 fee.

Furniture 🪑

If you’re staying long-term and wish to rearrange the furniture, you’re welcome to do so.  Before checking out, please return everything to its original place.

Check-Out Instructions 👋🏽
On the evening prior to your departure, you will receive the check-out instructions automatically through your booking platform.

• Make sure you haven’t forgotten anything

• Return any fobs/openers/keys to the unit (there is a $100 fee per item not returned)

• Collect all the towels used and start the washing machine

• Feel free to load and start the dishwasher

Check-out is at 10AM, unless you’ve arranged for a late check out.